New Manager! 

We are proud to announce that Zara Edwards has now been promoted to Registered Manager for Penna Homecare. 
We are sure she will do a great job! 

Statement of Purpose 

It is the aim of Penna Homecare is to deliver personal care and associated domestic care to clients to an excellent standard. By providing this best care it will assist in enabling clients to stay in their own homes. We aim to ensure that the service is delivered flexibly, attentively and in a non-discriminatory fashion, whilst respecting each client’s rights to independence, privacy, dignity, and the right to make informed choices. 
Each client will have an individualised care plan developed to support their needs to allow them to stay as independent as possible and have a good quality of life, thus enabling them to live life to their full potential. 
Penna Homecare will provide a support network to the client and their families, liaising with other professionals and organisations if the need arises to ensure the best for clients. This will be achieved through measures such as organising appropriate equipment to promote independence whilst maintaining a safe environment for both the client and the carers. 
We understand the need for care to be available at very short notice and aim to carry out assessments urgently if needed. We will be able to provide comprehensive care from a half hour period to 24 hour care, for both short term arrangements and long term. We are also able to provide support for clients when being discharged from hospital to assist in the rehabilitation phase, this can continue until client confidence is restored or health has improved. 

Terms & Conditions 

We aim to provide excellent and compassionate care and support for clients and their families at the end-of-life stage. We ultimately believe that the highest standard of care at this emotional and difficult time is crucial. 
All staff will be required to undergo vigorous security checks to make sure they are fit for the position. On commencing work for Penna Homecare staff will work through the Common Induction Standards within the first twelve weeks. Staff will also have regular supervisions and appraisals and will receive regular up to date training as and when needed. 
We aim to provide the highest levels of service for our clients and aim to exceed any recommendations laid down by the Care Quality Commission. 
Fees are chargeable for services in accordance with our current Price List. 
Prices may be reviewed from time to time, for which you will receive 7 days notice. 
If you are not satisfied for any reason with any part of our service, then please contact the office to discuss the matter. In order to allow us to plan our work schedules, 48-hours notice is required of any changes you may wish to make to the current plan of care being received. 
Fees are payable within seven days of invoice. 
Penna Homecare welcomes feedback from our clients or their representatives. 
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